Customer Service (5N0972) QQI Level 5
The course will give you the knowledge, skill, and competence to provide effective customer service within a
work, social or voluntary environment, operating independently while under general supervision.
Course Content:
- Principles of customer service within a range of environments
- Key features of good customer service, to include distinguishing between different kinds of customers, making a
- good first impression, meeting customer needs, catering for diversity and disability, understanding and responding to customer perceptions
- Standards or rating system by which customer service is developed and measured in an industry-specific area
- Consumer legislation and the functions of associated regulatory organisations providing customer protection, representation and redress
- How customer service enhances organisational effectiveness and success, to include practical examples of
- organisations with good customer care
Click here for more information on Course Content
Assessment: Collection of Work 50%, Skills Demonstration 50%
Spring term, Monday nights x 12 & 2 Saturdays
Go to Timetable Listings for date, times and fee
Accreditation: QQI: Customer Service (5N0972) Level 5