Customer Service (5N0972)

Customer Service (5N0972) QQI Level 5

The course will give you the knowledge, skill, and competence to provide effective customer service within a
work, social or voluntary environment, operating independently while under general supervision.

Course Content:

• Principles of customer service within a range of environments
• Key features of good customer service, to include distinguishing between different kinds of customers, making a
• good first impression, meeting customer needs, catering for diversity and disability, understanding and responding to customer perceptions
• Standards or rating system by which customer service is developed and measured in an industry-specific area
• Consumer legislation and the functions of associated regulatory organisations providing customer protection, representation and redress
• How customer service enhances organisational effectiveness and success, to include practical examples of
• organisations with good customer care

Click here for more information on Course Content

Assessment: Collection of Work 50%, Skills Demonstration 50%

Spring term, Monday nights x 12 & 2 Saturdays

Go to Timetable Listings for date, times and fee

Accreditation: QQI: Customer Service (5N0972) Level 5

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