Customer Service (5N0972)

Category: QQI

Customer Service (5N0972) QQI Level 5

The course will give you the knowledge, skill, and competence to provide effective customer service within a
work, social or voluntary environment, operating independently while under general supervision.

Course Content:

  • Principles of customer service within a range of environments
  • Key features of good customer service, to include distinguishing between different kinds of customers, making a
  • good first impression, meeting customer needs, catering for diversity and disability, understanding and responding to customer perceptions
  • Standards or rating system by which customer service is developed and measured in an industry-specific area
  • Consumer legislation and the functions of associated regulatory organisations providing customer protection, representation and redress
  • How customer service enhances organisational effectiveness and success, to include practical examples of
  • organisations with good customer care


Click here for more information on Course Content

Assessment: Collection of Work 50%, Skills Demonstration 50%

Spring term, Monday nights x 12 & 2 Saturdays

Go to Timetable Listings for date, times and fee


Accreditation: QQI: Customer Service (5N0972) Level 5

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